RTRSupports Global Ltd provides products, software and
The Terms of the Agreement will commence on the date the Client enrolled for our Services and will end when terminated by either party in accordance with the Terms and SLA.
RTRSupports Global Ltd has the authority to use its identifying mark that might come in the form of Logo, Design, URL or any types of brand identity to all websites produced from here and it will come into force without any consent of its customers or clients.
Description of Service:
RTRSupports Global Ltd may provide Client with one or more of the following Services depending on the service package that the Client selects: business website, business-related website pages, third party Content, storage space, Domain-based e-mail Services, website hosting, or maintenance and support Services. Unless explicitly stated otherwise, any new feature that augments or enhances the Services shall be considered to be part of the Services. RTRSupports Global Ltd reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation,
Access to Information:
For purposes of the Agreement, all web pages that are owned, operated or hosted by, or on behalf of, or for RTRSupports Global Ltd, are referred to herein as the RTRSupports Global Ltd Websites.
To access RTRSupports Global Ltd Services or RTRSupports Global Ltd Websites Client may be asked to provide certain registration details or other information. It is a condition of Clients use of the Services or access to the RTRSupports Global Ltd Websites that all the information Client provides will be correct, current, and complete. If RTRSupports Global Ltd believes the information that the Client has provided is not correct, current, or complete, RTRSupports Global Ltd has the right to refuse Client access to any RTRSupports Global Ltd Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.
Calls may be recorded for training and quality purposes.
Post Delivery Support Clause
RTRSupports Global Ltd will be obligated to provide Technical Support on all projects delivered, for no more than one month (30 days – inclusive of weekends and other public holidays), from the date of delivery/go live. This clause shall not cover projects not hosted with us, as we cannot support changes made by other provider. For any and all issues arising post the support period specified above, RTRSupports Global Ltd will be happy to offer assistance; however, all such assistance will be at cost to the customer. The cost will be determined on a case to case basis after proper requirement analysis. For reasons of understanding this clause better, the term “Technical Support” has been further defined to cover only the following line items :
– Errors/Bug fixing.
– Technical trouble shooting.
– Technical advise.
– Minor changes to the site. This does not include any structural, functional, design or any such change
that alters the original scope of the project.
Cancellation & Refund Policy
All amounts owed by the client to RTRSupports Global Ltd for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.
Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling off period of 7 days from the date of order. For security and training purposes, all calls inbound and outbound through RTRSupports Global Ltd corporate offices are digitally recorded and the recordings form a part of the verbal contract between RTRSupports Global Ltd and the client.
Any cancellations done after the cooling off period by the client, for any reason whatsoever, will lead to a full payment of the agreed price and immediate termination of the contract, until otherwise mutually agreed between RTRSupports Global Ltd and the client.
Client agrees to pay RTRSupports Global Ltd the service fee, for any Program or Service Client enrolls in, pursuant to the terms of the Payment Plan Client selected, including, without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes RTRSupports Global Ltd to automatically charge Client’s credit card or debit Client’s bank account once a month or one time as per the Program requirement.
Client will be charged as soon as they sign up over the phone. RTRSupports Global Ltd also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys’ fees.
As RTRSupports Global Ltd provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client’s payment method is not available, RTRSupports Global Ltd reserves the right to immediately and temporarily turn off the web site, pay-per-click ads, sponsored listings and ongoing or
Representations and Warranties
Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client’s use of RTRSupports Global Ltd services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement.
Agreement to the Policy
You should be aware that by submitting any kind of personal details to our website, you indicate your acceptance to the terms given above. In case of any queries or concerns you are always free to contact us for further assistance.